How to track Alibaba order?
How to track Alibaba orders by shipping method: express, air freight, sea freight, and economy shipping. Plus what to do when tracking doesn't update or the package is lost.
China Sourcing Insights for Global Buyers
Is Alibaba better than Amazon for wholesale?
Alibaba is for wholesale, Amazon is for retail. Here's how they compare on price, MOQ, customization, quality control, payment, and shipping, and when to use each.
How to contact Alibaba customer service?
How to reach Alibaba support the right way: Help Center for questions, dispute system for refunds, report button for scams, and what to do when you get no response.
Is Alibaba safe to buy from with credit card?
Yes, if you pay through Trade Assurance. Here's how credit card payments work on Alibaba, the fees, chargeback protection, and scams to avoid.
Can I leave a bad review for an Alibaba supplier if the cooperation was poor?
Yes, you can leave a bad review on Alibaba, but it won't refund your money. Here's what reviews can and cannot do, and how to use them effectively.
What happens to my money if the supplier's account is suddenly deleted during the transaction?
If you paid through Trade Assurance, your money is safe in Alibaba's escrow. If you paid outside the platform, it's likely gone. Here's what to do.
Return shipping to China is too expensive; can I get a partial refund without returning the goods?
A partial refund without returning the goods is a common outcome on Alibaba. Learn when to ask for it and how to calculate a fair amount.
Is the Alibaba dispute and arbitration team biased towards sellers?
Alibaba's dispute team is not biased toward sellers. It is biased toward written contracts and measurable evidence.
What should I do if the supplier rejects my refund request?
What should you do when an Alibaba supplier rejects your refund request? Learn your four options, how to negotiate effectively, when to escalate to mediation, and what to do if Alibaba rules against you.